Amazon Keratin offers 2-7 business day shipping via FedEx Ground as our standard shipping option on all merchandise orders. The shipping cost is calculated automatically based on the weight of products and number of packages. Orders are delivered on working days only (exclude weekends and holidays). Below are the estimated delivery times per state:
We ship orders internationally via DHL Express. The estimated time of arrival is 2-7 business days depending on the country and customs clearance. Customers are solely responsible for all customs duties and import taxes.
Important: Orders cannot be shipped to countries and territories where we have exclusive distributors. For more information contact your local distributor in the following countries: Austria, Cyprus, Czech Republic, Germany, Greece, Iceland, India, Lebanon, Netherlands, Nicaragua, Peru, Poland, Puerto Rico, Russia, Saudi Arabia, Spain, Switzerland, United Arab Emirates, United Kingdom, and Venezuela.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. If the order is placed on a weekend or holiday, we will ship it on the next business day.
If for any reason you are not completely satisfied with your purchase, we accept returns if they meet the requirements below.
• All products being returned must be unused, unopened, and sealed.
• Items should be returned up to 30 days after purchase date.
• You will need to purchase a return shipping label from the carrier of your choice as we do not provide return labels at this time. We recommend that you send your return with tracking number for your protection and to ensure prompt delivery.
• We will process a partial refund (for the value of the products) as soon as our warehouse has received the returned package and ensured that all products arrived in good condition.
• Once the refund has been processed, please allow 3-4 business days in order to receive the money in your account.
By sending your return you agree with all the requirements above.
Please send returns to:
8011 NW 29th Street
Doral, FL 33122 USA