We ship orders internationally via DHL Express. The estimated time of arrival is 2-7 business days depending on the country and customs clearance. Customers are solely responsible for all customs duties and import taxes.

Important: Orders cannot be shipped to countries and territories where we have exclusive distributors. For more information contact your local distributor in the following countries: Costa Rica, Dominican Republic, Czech Republic, Germany, Greece, Iceland, Lebanon, Netherlands, Nicaragua, Poland, Puerto Rico, Russia, Saudi Arabia, Slovakia, Spain, United Arab Emirates, United Kingdom, and Venezuela.

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. If the order is placed on a weekend or holiday, we will ship it on the next business day.

At Amazon Keratin, we value your satisfaction. If you are not completely happy with your purchase, we accept returns and exchanges as outlined below:

• Eligibility for Refunds or Exchanges: Returns and exchanges are accepted within 30 days of the original purchase date, provided the product is returned unused, in its original packaging, and in good condition.
• Return & Exchange Shipping: Customers are responsible for purchasing their own return shipping label. We do not provide return labels at this time. For your protection, we recommend using a carrier that provides a tracking number to ensure prompt delivery.
• Refund Processing: Upon receiving the returned items, our warehouse will verify that the products are in good condition. A partial refund (covering the value of the returned products) will then be issued. Please note, shipping fees are non-refundable.
• Refund Timeline: Once the refund is processed, please allow 3-4 business days for the funds to appear in your account.
• Warranty for Styling Tools: Our styling tools come with a 6-month warranty, starting from the date of purchase. This warranty covers defects in materials or workmanship. For any warranty claims, please contact our customer support team.

If you have any questions or need assistance, feel free to reach out to us at +1 (305) 514-0035.